Refund Policy

At Artifex, we are committed to delivering thoughtful, high-quality interior design and custom artwork services. Because each project is unique and begins with time, research, and creative work, our refund policy is designed to reflect the nature of our services.
 

1. Deposits

• A deposit is required to secure your project start date.

• Deposits are non-refundable once work has commenced, including design research, concept development, and artwork planning.
   

2. Project Cancellations

• If you need to cancel a project, please submit notice in writing.

• You will be responsible for work completed up to the cancellation date, including design, planning, and custom artwork development.

• Any unused portion of pre-paid funds for services not yet started may be refunded at Artifex’s discretion.
   

3. Custom Artwork

• Custom artwork is created specifically for your space and cannot be resold.

• Once artwork production begins, fees for those pieces are non-refundable.

• Delivery and installation are included in the project scope, and any delays outside our control do not affect payment obligations.
   

4. Refund Exceptions

• Refunds are only considered in the rare event that Artifex is unable to deliver the agreed-upon services.

• Any approved refunds will be issued minus work already completed, materials purchased, or third-party costs incurred.
   

5. How to Request a Refund

• Submit your request in writing via email to hello@brookedeboer.com.

• Include your project name, invoice number, and reason for the request.

• Artifex will review the request and respond within 5 business days.
   

This policy ensures clarity and fairness for both clients and Artifex, protecting the time, expertise, and custom work you provide.